Terms and Conditions

Last updated: 30 April 2026
Effective date: 30 April 2026

1. About These Terms

These Terms and Conditions ("Terms") govern your access to and use of the ai.verest platform and services available at https://aiverest.io ("the Service").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

Provider: ai.verest ("we", "us", "our")
Contact: info@aiverest.io
Governing law: England and Wales

These Terms are effective as between us and you as a business customer. The Service is intended for business use only and is not directed at consumers.

2. Definitions

• "Account" means your registered user account on the Service.
• "Content" means all data, text, files, information, and other material you upload, create, or generate using the Service.
• "AI Agent" means the automated AI-powered features within the Service, including the Sales Agent and Marketing Agent.
• "Credits" means the in-platform credits used to access AI Agent features.
• "Subscription" means your paid or free plan as selected at registration or subsequently upgraded.
• "Team" means additional users you invite to share your workspace.
• "Workspace" means your organisation's dedicated environment within the Service.

3. Account Registration

3.1 You must provide accurate, complete, and current information when creating your Account.

3.2 You are responsible for maintaining the confidentiality of your authentication credentials and for all activity that occurs under your Account.

3.3 You must notify us immediately at info@aiverest.io if you suspect any unauthorised access to your Account.

3.4 You must be at least 18 years old to create an Account. By registering, you confirm you meet this requirement.

3.5 You may not create an Account on behalf of another person or entity without their authorisation.

3.6 We reserve the right to refuse registration or suspend Accounts at our discretion, including where we suspect fraudulent, abusive, or unlawful activity.

4. Subscriptions and Billing

4.1 Plans

We offer the following subscription tiers:

Prices are shown in GBP and exclusive of VAT where applicable. We also support USD and EUR billing as displayed at checkout. Please note that conversion prices may fluctuate daily based on current exchange rates.

4.2 Billing Cycle

Subscriptions are billed on a monthly recurring basis. The billing date is set on the date you first subscribe. All payments are processed by Stripe.

4.3 Upgrades and Downgrades

You may upgrade or downgrade your plan at any time via your Account settings. Upgrades take effect immediately with a prorated charge for the remainder of the billing period. Downgrades take effect at the end of the current billing period.

4.4 Payment Failure

If a payment fails, our system will automatically attempt to retry the charge over the following two weeks. If we are still unable to collect payment after these attempts, your account will be downgraded to the Free plan or suspended to prevent further charges.

4.5 Cancellation

You may cancel your subscription at any time via your Account settings. Cancellation takes effect at the end of the current billing period. You retain access to paid features until that date. We do not provide partial refunds for the unused portion of a billing period unless required by law.

4.6 Refunds

Refunds are not provided except where required by applicable law, or at our sole discretion in exceptional circumstances. If you believe you have been charged in error, contact info@aiverest.io within 14 days of the charge.

4.7 Price Changes

We reserve the right to change subscription prices. We will give you at least 30 days' prior written notice of any price increase. If you do not accept the new price, you may cancel your subscription before the new price takes effect.

5. Credits

5.1 Credits are consumed when using AI Agent features (Sales Agent, Marketing Agent) and other credit-gated functionality.

5.2 Credits included in your monthly plan do not roll over to the following month.

5.3 Additional credits may be purchased or topped up via your Account settings. PAYG credits will remain in your account indefinitely unless you cancel your subscription or move to the free plan.

5.4 Team workspaces may use a shared credit pool. The workspace owner is responsible for managing the pool balance.

5.5 Credits have no cash value and cannot be transferred, exchanged, or refunded unless required by law.

5.6 We reserve the right to adjust credit allocations included in each plan with at least 30 days' notice.

6. Acceptable Use

6.1 You agree to use the Service only for lawful purposes and in accordance with these Terms.

6.2 You must not:

• Use the Service to send unsolicited or unauthorised commercial communications (spam) in violation of any applicable anti-spam or marketing laws, including but not limited to the Privacy and Electronic Communications Regulations (PECR), the CAN-SPAM Act, or any similar laws in any jurisdiction
• Use the AI Agent features to generate or send communications without obtaining any consents or permissions required under applicable law
• Upload, process, or otherwise use personal data without a valid lawful basis in accordance with applicable data protection laws, including but not limited to the UK GDPR or any equivalent laws in other jurisdictions
• Attempt to gain unauthorised access to, interfere with, damage, or disrupt any part of the Service, its systems, networks, or other users’ accounts
• Use the Service to transmit, distribute, or introduce malware, viruses, or any other harmful or malicious code
• Use the Service in any manner that could damage, disable, overburden, impair, or compromise our infrastructure or security
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any part of the Service, except to the extent permitted by applicable law
• Resell, sublicense, assign, transfer, or otherwise make available your account or access to the Service to any third party without our prior written consent (except where expressly permitted under a whitelabel or partner programme)
• Use the Service to harass, abuse, threaten, or harm any person, or to promote discrimination, violence, or illegal activities
• Use the Service in any way that violates any applicable local, national, or international law or regulation

6.3 AI Agent Use and Email Compliance: When using AI Agents to generate and send email campaigns, you are responsible for ensuring that:

• You have obtained appropriate consent or have a legitimate basis for contacting each recipient
• All marketing emails include a clear opt-out/unsubscribe mechanism
• You comply with PECR, UK GDPR, and any other applicable laws governing electronic communications
• ai.verest is not liable for regulatory action, fines, or claims arising from your use of AI Agent-generated communications

6.4 We reserve the right to investigate suspected violations and may suspend or terminate your Account without notice where we have reasonable grounds to believe a material violation has occurred.

7. Your Content

7.1 You retain ownership of all Content you upload or create within the Service.

7.2 By using the Service, you grant us a limited, non-exclusive, royalty-free licence to host, process, and transmit your Content solely for the purpose of providing the Service to you.

7.3 You are solely responsible for ensuring your Content:

• Does not infringe the intellectual property rights of any third party
• Complies with all applicable laws, including data protection laws
• Does not contain material that is unlawful, defamatory, or harmful

7.4 We do not use your Content or your customers' personal data to train AI models.

7.5 Upon termination of your Account, we will delete your Content in accordance with our Privacy Policy and Data Processing Agreement.

8. AI-Generated Content

8.1 AI Agent outputs (including emails, copy, messages, and other content) are generated by artificial intelligence and are provided for informational and drafting purposes only. You are solely responsible for reviewing, editing, and approving all AI-generated content before use.

8.2 We do not warrant that AI-generated content is accurate, complete, current, free from errors, bias, or suitable for any particular purpose.

8.3 You assume full responsibility and liability for any AI-generated content you create, publish, transmit, or otherwise use.

8.4 AI outputs may not reflect current events, legal requirements, or industry standards. You should obtain independent professional advice before relying on AI-generated content for legal, financial, medical, regulatory, or other professional matters.

8.5 You must not use AI-generated content for any unlawful, harmful, or prohibited purpose, including (without limitation):

• Fraud, deception, or misrepresentation
• Harassment, abuse, defamation, or threats against any person or group
• Spamming or unlawful marketing communications
• Creation or distribution of malware, phishing content, or other malicious code
• Infringement of intellectual property rights or confidentiality obligations
• Illegal financial activities, including money laundering, tax evasion, or fraud
• Illegal medical, legal, or financial advice or impersonation of licensed professionals
• Promotion or facilitation of illegal drugs, weapons trafficking, or other criminal activity
• Exploitation of minors or any content involving child sexual abuse material (CSAM) or grooming
• Any activity that violates applicable local, national, or international laws or regulations

9. Intellectual Property

9.1 The Service, including its software, design, trademarks, logos, and documentation, is owned by or licensed to us and is protected by intellectual property laws.

9.2 Nothing in these Terms transfers any intellectual property rights in the Service to you.

9.3 You may not copy, reproduce, distribute, or create derivative works of the Service without our prior written consent.

10. Whitelabel

10.1 If you have entered into a separate Whitelabel Agreement with us, the terms of that agreement apply in addition to these Terms.

10.2 Whitelabel customers are responsible for ensuring their own end-users comply with these Terms (adapted as agreed) and all applicable laws.

10.3 Whitelabel customers must maintain their own privacy notice, cookie policy, and data processing agreements with their end-users as required by law.

11. Availability and Support

11.1 We aim to provide the Service with 99% monthly uptime but do not guarantee uninterrupted availability. Scheduled maintenance will be notified in advance where practicable.

11.2 We reserve the right to modify, suspend, or discontinue any feature of the Service with reasonable notice, except where immediate action is required for security or legal reasons.

11.3 Support is available via email to info@aiverest.io. We aim to respond to support requests within 2-5 business days.

12. Third-Party Integrations

12.1 The Service may integrate with or rely on third-party applications, APIs, platforms, or services (“Third-Party Services”). Where such integrations are used, you may be required to register for, maintain, and comply with the terms of those Third-Party Services directly with the relevant third-party provider.

12.2 We do not own, control, or operate Third-Party Services and are not responsible or liable for their availability, performance, functionality, accuracy, or any issues, errors, or interruptions arising from their use. Any issues relating to Third-Party Services must be directed to the relevant third-party provider, and you agree that your sole recourse in relation to such services is against that provider.

12.3 Your subscription fees paid to us cover access to our Service only and do not include any fees, charges, or costs that may be incurred in connection with Third-Party Services. You are solely responsible for any such additional costs, including subscription fees, usage fees, or other charges imposed by third-party providers.

13. Data Protection

13.1 We process personal data in accordance with our Privacy Policy.

13.2 Where you use the Service to process personal data of third parties (e.g. your customers' leads), you acknowledge that you are the data controller of that data and we are the data processor. Our Data Processing Agreement (DPA) applies to that processing.

13.3 You warrant that you have a lawful basis for processing any personal data you upload to the Service and that your use of the Service complies with UK GDPR and all applicable data protection laws.

14. Confidentiality

14.1 Each party agrees to keep the other's confidential information confidential and not to disclose it to third parties without prior written consent, except where required by law.

14.2 Confidential information does not include information that: (a) is publicly available through no fault of the recipient; (b) was already known to the recipient; (c) is independently developed without reference to confidential information.

15. Disclaimer of Warranties

15.1 The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

15.2 We do not warrant that the Service will be error-free, secure, or free from viruses or other harmful components.

15.3 Nothing in these Terms excludes or limits liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, or for fraud.

16. Limitation of Liability

16.1 To the fullest extent permitted by law, our total aggregate liability to you under or in connection with these Terms (whether in contract, tort, or otherwise) shall not exceed the greater of:

• The total fees paid by you to us in the 12 months preceding the event giving rise to the claim; or
• £100

16.2 We shall not be liable for any indirect, consequential, incidental, special, or punitive damages, including loss of profits, loss of data, loss of business, or reputational harm, even if we have been advised of the possibility of such damages.

16.3 Nothing in this clause limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded by law.

17. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, damages, liabilities, costs, and expenses (including legal fees) arising out of or relating to:

• Your use of the Service in violation of these Terms
• Your Content
• Your violation of any applicable law, including data protection law
• Your use of AI Agent features in violation of anti-spam or data protection laws

18. Term and Termination

18.1 These Terms commence when you create an Account and continue until terminated.

18.2 You may terminate your Account at any time via your account settings.

18.3 We may suspend or terminate your Account with immediate effect if:

• Where the breach is capable of remedy, we will give you 14 days’ notice to remedy it. However, we may suspend or terminate your access immediately where the breach is serious, not capable of remedy, or where immediate action is required to protect our services, users, or legal rights.
• We are required to do so by law
• We have reasonable grounds to suspect fraudulent, abusive, or harmful activity

18.4 Upon termination, your right to use the Service ceases immediately. We will handle your data in accordance with our Privacy Policy and DPA.

18.5 Clauses that by their nature should survive termination (including Sections 7, 9, 15, 16, 17, 19) will survive.

19. Governing Law and Disputes

19.1 These Terms are governed by the laws of England and Wales.

19.2 Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19.3 Before commencing legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation for at least 30 days.

20. General

20.1 Entire Agreement. These Terms, together with our Privacy Policy, Cookie Policy, DPA (where applicable), and any Whitelabel Agreement, constitute the entire agreement between you and us.

20.2 Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20.3 Waiver. Failure by us to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in future.

20.4 Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights to a successor entity in connection with a merger, acquisition, or sale of substantially all of our assets.

20.5 Notices. Notices to us must be sent to info@aiverest.io. Notices to you will be sent to the email address on your Account.

20.6 Changes. We may update these Terms from time to time. Material changes will be notified by email at least 14 days before taking effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

These Terms were last updated on 30 April 2026.